Comments on: Going Naked with Dentrix

By: Dental Plan Provider

Dental Plan Provider — Tue, 20 Apr 2010 21:03:52 +0000

The annual Dentrix support fee is very expensive. They should have lowered that… I think its very unreasonable already…

By: ITSupportPerth

ITSupportPerth — Wed, 31 Mar 2010 02:25:04 +0000

Re the NOD32 problem – I’ve seen similar issues with Symantec Endpoint Security when it has network threat detection on…it detects network activity, decides any network activity is a virus and shuts down the network interface.

By: Naked with Dentrix: 2 years running

Naked with Dentrix: 2 years running — Wed, 13 Jan 2010 02:24:13 +0000

[...] is a followup post to “Going Naked with Dentrix” that I wrote in January of [...]

By: admin

admin — Wed, 13 Jan 2010 01:26:55 +0000

Good Idea… I’m working on a follow-up post now.

By: Drkgilbert

Drkgilbert — Thu, 19 Nov 2009 11:52:50 +0000

So how’s going ‘naked’ going for you?
A follow up post would be nice.

I can’t do as well without support. We contact Dentrix frequently and get quite a bit out of most calls.

By: Bruce

Bruce — Thu, 30 Jul 2009 15:17:24 +0000

One of my clients went “naked” from Dentrix support last year. It was fine, we paid for the support we needed, and we really haven’t wanted even the Dentrix upgrades they have provided. They keep us one version behind the latest when we don’t pay the support fee.
You haven’t posted in a while, but your views and opinions exactly match mine – cool. Let me know if you ever want to chat, I support dentists, endodontist, orthodontist, eye doctor, various family members, have a day job as an database administrator and a Java developer, and (as if that wasn’t enough) I run Blue Moon Backup.

By: lloydtech

lloydtech — Thu, 05 Mar 2009 03:21:27 +0000

Hi Jim – the 10 connection limit was in place before SP2. It’s most likely a blocking issue on nod32.

Jonathan

By: Pan

Pan — Wed, 04 Mar 2009 06:32:28 +0000

I completely agree. The Annual support plans are outrageously costly. These guys are getting greedy, can’t wait to find a competition ditch them.

Have you checked Henry Schein’s equipment repair labor rates? $210 per hour plus a $30 show up fee. I can buy an hour’s worth of legal or tax service for that price.

By: Jim Daugherty

Jim Daugherty — Thu, 29 Jan 2009 21:13:01 +0000

I have a office that is running Dentrix 11. I put Nod32 on and it just shut down the Dentrix. I think I tracked it down to the TcpIP limit of 10 connection started in Win XP SP2.