Dental Technology Forum Technology Support for Dentists

How to Reset Dentrix Network IDs

Occasionally, for some unknown reason you might find that some or all of your systems are no longer automatically updating the appointment book view throughout the day.

The problem is that your network id’s have become crazed and mixed up.

The solution is to reset your Network IDs. Here’s how:

1. Get everyone out of Dentrix
2. Go to the Dentrix program folder on the server (e.g. C:\Program Files\Dentrix)
3. If there is a file called MU.dtx, rename it to Maint.exe
4. Run Maint.exe
5. Select Reset Network Station Ids
6. Exit Maint.exe
7. Open the Appointment Book on the server (it needs to be station #1)
8. Now go to each of your other stations, one by one, and open the appointment book.

Everything should be updating automatically again.